Contact Us

Other Ways to Reach Us

We offer multiple channels for customer support to ensure you get help when you need it:

24/7 Customer Support

Our dedicated support team is available around the clock to assist you with any queries or issues you may encounter while using S9 Game.

Live Chat Support

Access live chat support directly within the S9 Game app for instant assistance. Our support agents are ready to help you in real-time with account issues, gameplay questions, or technical problems.

WhatsApp Support

For transaction-related queries, account verification, or urgent matters, you can reach our support team via WhatsApp. This is particularly useful for sharing screenshots or documents.

Email Response Time

When you submit an inquiry through our contact form or email, we aim to respond within 24 hours. For urgent matters, we recommend using live chat or WhatsApp for faster assistance.

Before Contacting Support

To help us assist you better, please have the following information ready:

• Your S9 Game username or account ID
• Registered mobile number or email address
• Screenshots of any error messages (if applicable)
• Transaction IDs for deposit or withdrawal issues
• Detailed description of the issue you're facing
• Steps you've already taken to resolve the issue

Common Issues Resolved by Support

Our support team can help you with:

• Account registration and login problems
• Deposit and withdrawal issues
• Payment verification and processing
• Account verification and KYC requirements
• Password reset and account recovery
• Game-related technical issues
• Bonus and promotion queries
• Responsible gaming tools and self-exclusion
• App installation and update problems
• General questions about S9 Game features

Quick Answers

Before reaching out, you might find your answer in our frequently asked questions:

For Account Questions

Visit our Registration Guide or Login Guide for help with account access.

For Transaction Help

Check our detailed guides on How to Deposit and How to Withdraw for step-by-step instructions.

For Download Issues

Visit our Download Page for the latest APK and installation instructions.

General Questions

Browse the FAQ sections on our Homepage for answers to common questions.

Support Availability

Our customer support team operates round the clock to ensure you receive assistance whenever you need it:

Live Chat & WhatsApp Support

Availability: 24 hours a day, 7 days a week
Response Time: Instant to 5 minutes
Best For: Urgent issues, technical problems, transaction queries

Email & Contact Form

Response Time: Within 24 hours
Best For: Detailed inquiries, feedback, non-urgent matters

Peak Support Hours

While we're available 24/7, you might experience slightly faster response times during business hours (9 AM - 9 PM PKT) when our full support team is online.

Priority Support for VIP Members

VIP members of S9 Game enjoy priority support with dedicated assistance and faster response times. Learn more about VIP benefits.